In order to effectively improve processes, you need to measure how your current processes are performing. This way, you have a "benchmark" against which to measure how well your process improvement is going. At the ANU, there is a department called CEDAM which provides these services.
Now, it's all well and good to give lecturers access to CEDAM's services, but it's a completely different story if you mandate the use of this service. In a project management context, it's no good to tell project managers they can optionally measure how well their project is being managed. Obviously, the good project managers will choose to measure their performance (if they're not already!), and the not-so-good project managers will just say "but why do I need to?" This is no different with course lecturers.
CEDAM surveys should be mandatory for all students to complete (i.e. you can't get a grade unless you complete it), and the results of the surveys should be made public. This way, students can select courses to do based upon the past performance of lecturers or course organisation; thus, reducing the demand for poor quality lecturers or poorly thought out courses. Perhaps it will even lead to some healthy competition between Universities. Can you imagine how great courses would be if UC were competing with ANU for better CEDAM scores?