Having just been car shopping on the weekend, I found the experience quite unpleasant. It seems to me that used car salesmen nowadays just have no idea about customer service! So here's Pete's guide to being a used car salesman.
Clean your stock
The worst: A place in Fyshwick. The guy actually tried to get me to sit in a car that was absolutely filthy. Food crumbs all over the upholstery and dashboard, the exterior was covered in a nice shade of "mud brown", and the car smelled like smoke.
The best: Mitsubishi in Braddon. Every car but one I looked at was clean. They smelled fresh, there weren't food crumbs everywhere, and the cars looked like they had been cleaned in the last week. The one exception was a car they had received delivery of the previous day, and hadn't had the time to clean yet.
Let the customer browse
Don't pounce on the customer as soon as he enters your yard! Firstly, you will very likely get a response of "I'm just browsing" as an instant reaction. Secondly, you won't get the opportunity to observe what they're interested in.
Pay attention to the customer
Following on from the previous point, observe what the customer is looking at before you offer to help.
Ford in Braddon. Having been looking at Focuses and Astras, the guy offered to show me a Falcon Ute. Are you serious???